Page 6 - Data_Science_Part_A C12

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1.1.1 Effective Communication

Effective communication necessitates the ability to communicate messages that are clear, concise and accurate. A
straightforward statement provides the exact idea that you want to send to the other person. We have two sentences
here. Which of the following do you believe is a clear statement?
Statement 1: A student tells his teacher, “I have a football match on 30th November at 10 am. Kindly allow me to write
the exam the next day.”
Statement 2: A student tells his teacher, “I have a football match. Kindly allow me to write the exam the next day.”

Now, let’s consider the replies in each situation.
Statement 1: The teacher replied, “Ok. You may write the exam the next day.”
Statement 2: The teacher replied, “You have already missed many days. If you cannot balance sports and studies, it will
be difficult for you to get good grades.”
As you can observe in the second statement, there is no need for the teacher to talk about the student’s grades in the
current scenario. This could have been shared separately or in a different forum like a PTM.
An accurate statement is factual, in the sense that its correctness can be proved. Let us see more examples:

• The metro will arrive late at the Rajiv Chowk station by 5 minutes.
• The metro will arrive late at the Rajiv Chowk station.
• Your application for new job is incomplete: contact number and address is missing.

• Your application for new job is incomplete.
As you can see, quantitative information is mentioned in the first line, that makes the sentence accurate. Our
communication must be clear, brief and accurate. Effective communication abilities enable us to convey the message
accurately and completely. Confusion, frustration, lost effort, and missed opportunities can all arise from a lack of
communication skills.

1.2 LISTENING SKILLS

Every effective communication begins with active listening. One of the most fundamental communication abilities is the
ability to listen. It is critical to learn to pay whole attention to the person with whom you are conversing. Some of the
reasons why listening attentively is crucial are listed below:

• We listen to gather information.
• We listen to comprehend.
• We listen to have fun, learn, develop and sustain relationships.

• We listen to resolve issues.
Messages can be readily misconstrued if the ability to listen attentively is not present. As a result, communication breaks
down and the sender of the message may become angry or irritated.

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